Internet Privacy Policy

CNL Healthcare Properties, Inc.

Effective: August 2013

Our Commitment to Privacy

This is the internet privacy policy for CNL Healthcare Properties, Inc. ("CNL Healthcare Properties”). This internet privacy policy addresses CNL Healthcare Properties’ privacy practices with respect to information collected online via (this “Website”). This Internet Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us via this Website and to assist you in making informed decisions when using our Website. References herein to "we,” "us” or "our” means CNL Healthcare Properties.

By using our Website to request information, to submit information concerning personal non public information, or download or print information, you consent to our collection of your personal information as described in this Internet Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Where required to do so by law, we also will provide you with a notice by mail or email of any changes to this Internet Privacy Policy. Your continued use of our Website following the posting of changes to this Internet Privacy Policy means you accept such changes.

Users of this Website who are not residents of the United States should not submit their personal information to our Website or by submitting documents containing such information; they must affirm that they are not a resident of the European Union and agree that their personal information will be treated in accordance with United States laws and the terms of this Privacy Policy. If you have any questions about the use of your personal information, please contact us before submitting your personal information.

What Information Do We Collect?

You may provide us with two types of information: (1) personal information you knowingly choose to disclose to us through information submitted to us, our affiliates or service providers and over this Website, and (2) website use information collected as you and others browse and use our Website.

Personal Information Submitted by You

When you submit information to us, our affiliates or service providers, when you register on our Website, and/or when you choose to request forms or information through our Website, you may be asked to give personal information. For example, you may be asked to provide the following information:


Postal or legal address

Email address

Home and business phone number

Other personal information (i.e., mother’s maiden name, tax I.D. number or social security number)

When you request forms or information or otherwise complete online forms or submit information online, we may collect any information you provide in such documentation or communication.

Email Information

In addition to providing the foregoing information collected through your submission of information to us, our affiliates or service providers or your use of our Website, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses.

Website Use Information and "Cookies"

Similar to other commercial websites, our Website utilizes a standard technology called "cookies" and web server logs to collect information about how our Website is used. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. They are small pieces of data that are stored by a user's web browser on the user's hard drive. Cookies can remember what information a user accesses on one website to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related websites. This makes it easier for a user to move from website to website and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized. We use session ID cookies to make it easier for you to navigate our Website during a particular visit. A session ID cookie expires when you close your browser. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website. If your browser is set to reject cookies, you may still use our Website, but your ability to use or navigate some areas of our Website will be impaired.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use your personal information for purposes of administering our business activities, providing customer service and making products and services available to you. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you may find valuable. You will be given the opportunity to notify us on this Website of your desire not to receive these offers. We use website browser software tools such as cookies and web server logs to gather information about users' browsing activities in order to improve our Website and better serve our customers. This information assists us to design and arrange our Website in a user-friendly manner and to continually improve our Website to better meet the needs of our customers and prospective customers.

Sharing Information With Third Parties

We may provide information collected on our Website to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Internet Privacy Policy.

This Website is administered by CNL Healthcare Properties. As such, any personal information submitted via this Website will be provided to the service providers retained by CNL Healthcare Properties. However, these service providers are required and are committed to protecting your information as specified within this policy.

We may enter into strategic marketing alliances or partnerships with third parties who may be given access to certain personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your social security number or other non public personal financial data.

You may also separately share your information with other websites or entities, such as those that create professional marketing lists. Those websites or entities may agree to share your information with us. Whether or not any third party actually shares your information with us and to what extent they do share your information with us will depend on their agreement with us and their respective privacy policies. We are not responsible for, and will assume no liability if a partner or other website or entity collects, uses or shares, any information about you in violation of its own privacy policy, or applicable law.

We are permitted and, in some cases required by law, to disclose nonpublic personal information about you to third parties. For example, we may disclose nonpublic personal information about you to third party service providers who assist us in our business operations, such as our transfer agent, and to government entities for tax reporting. In addition, if we are requested by law enforcement officials, judicial authorities or regulatory authorities to provide information on individual users, we may, without your consent, provide such information. In matters involving claims of personal or public safety, we may provide your personal information to appropriate authorities without your consent or court process. We will also disclose your personal information when we have reason to believe that disclosing such information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (whether intentionally or unintentionally) our rights or property. In the event that we or any of our affiliates and/or some of our assets are sold or transferred or used as security, the information collected on or through our Website may be transferred to third parties as part of that transaction. We may also provide such information or provide access to such information to our affiliates or to our business partners, and/or service providers; however we will do so subject to their agreement to implement and maintain reasonable security procedures and practices appropriate to the nature of your information in order to protect your personal information.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable. You will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us a request.

How Do We Secure Information Transmissions?

When you enter confidential personal information on our Website, secure server software encrypts all information you input before it is submitted to us. The information is scrambled en route and decoded once it reaches our Website.

E-mail that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

How Do We Protect Your Information?

We know that security is a concern for our customers and we have developed and implemented administrative, technical and physical security practices and procedures designed to protect the confidentiality of your personal information and the security of our Website. We will take measures which we believe are reasonable and appropriate to protect your information from unauthorized access or disclosure and accidental loss, alteration or destruction.

Your personal information will be stored and processed in the United States. However, we operate globally and as such we may transfer your information to other countries or jurisdictions. By providing any personal information to us, you understand and consent to the transfer of such personal information and the collection and processing of such personal information in the United States as well as other countries or jurisdictions whose laws may vary and do not provide the same level of data protection as the United States or other country in which you are based. If we make such a transfer, we will, or we will require our affiliates, business partners and/or service providers, as applicable, to use commercially reasonable efforts to hold and transmit your personal information in a secure environment.

Notwithstanding the taking of commercially reasonable security precautions regarding your personal information collected from and stored on our Website, due to the open nature of the internet, we cannot guarantee that any of your personal information stored on our servers, or transmitted to or from a user, will be free from unauthorized access, and we disclaim any liability for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using our Website, you acknowledge that you understand and agree to assume these risks.

How Can You Access and Correct Your Information?

You may request access to all your personally identifiable information that we collect online and maintain in our database by sending a request. Such requests will likely take at least 4 to 6 weeks to process. We may retain in our files information you have requested be removed from our databases in some circumstances, such as to resolve disputes, troubleshoot problems, enforce the Terms of Use of our Website, or as required by applicable law, rule or regulation. Further, such information is never completely removed from our databases due to technical constraints and the fact that we back up our systems and are required to retain certain information by law or regulation. Therefore, you should not expect that all of your information will be completely removed from our databases in response to your requests.

What About Other Websites Linked to Our Website?

We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website. Please remember that when you use a link to go from our Website to another website, our Internet Privacy Policy is no longer in effect. We are not responsible for any other website, or their respective privacy policy or how they treat information about their users and the content contained therein. Your browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

Your Acceptance of this Internet Privacy Policy

By using this Website or submitting information containing personal non public information, you accept our Internet Privacy Policy. If you do not agree to this Internet Privacy Policy, please do not use this Website. We reserve the right, at our sole discretion, to change, modify, add or remove portions from this Internet Privacy Policy at any time. Thus, visitors are encouraged to read this Internet Privacy Policy each time they use this Website. Your continued use of this Website following the posting of changes to this Internet Privacy Policy means you accept such changes. The examples contained in this Internet Privacy Policy are illustrations and they are not intended to be exclusive.

If you have any questions concerning these privacy policies and procedures, please feel free to contact us. Thank you.

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